As an insatiably curious traveler, you long for a journey that will change your perspective. A journey that will bring you way closer to the world’s greatest natural and cultural wonders, sparking your curiosity in inspiring ways.
Of course, planning a journey that transforms takes time—and an insider perspective—to do right. And when you’re already hustling hard at home and work, you simply don’t have the hours to pour into intensive research, complicated logistical planning, or figuring out which travel resources you can truly trust.
That’s where True North Travel Co. comes in. We let you dream BIG—and then we take care of all the details. We take your vision and create the best authentic travel experience on your behalf. Think of us as your intrepid (and well-connected) travel scout, carving out your shortcut to a spectacular adventure.
Ready to come home transformed?
SCHEDULE MY DISCOVERY CALL
Imagine: Coming face-to-face with an endangered clouded leopard. Spying a humpback whale breaching the icy waves. Marveling at the spectacle of East Africa’s Great Migration, where millions of wildebeest surge over the savannah.
With our curated itineraries, you don’t have to imagine. We specialize in planning luxurious adventure travel that takes you to the farthest reaches of the earth—and gets you up close to the world’s most wondrous creatures.
Our vetted travel partners span the globe, so no experience is off limits. Expedition cruises through the Arctic or the Galapagos, luxe safari lodges with daily game drives, and small group or private tours led by expert naturalists the world over open up endless possibilities for inspired travel.
Experience travel that takes you far beyond the surface—and far beyond the typical tourist pit stops. Your passions will lead the way, whether on a curated itinerary with hand-picked properties, an intimate small-group tour, or a river cruise that sails you right to the heart of your destination.
Thanks to our connections with top in-destination guides and travel suppliers, you’ll enjoy immersive, hands-on experiences and meet the artisans and makers who carry on cultural traditions that can be tracked back centuries. From the hypnotically rhythmic dances of the Zulu tribe in South Africa, to the ripe pungency of a just-unearthed truffle in the Puglian countryside, there are still people and places that can astound you—let us show you the way.
In-depth consultation session and destination research
Customized itinerary development with revisions as needed
Complete booking and management of your journey
Travel insurance guidance and procurement
Itinerary and travel documents available by mobile app
Upgrades &complimentary amenities granted by our exclusive partnerships
24-hour emergency travel assistance
Assistance with destination requirements or restrictions
Impossible to get restaurant reservation, exceptional theater seats, after-hours private museum tour, proposal set-up or any other exclusive experience? We have you covered with a global network of contacts and experts to unlock access to the very best.
Additional services—including annual travel memberships—are available. We’ll share all your options with you on your complimentary consultation call.
Insider access to the world’s most fantastical sites, wildlife, and experiences, thanks to our network of top on-the-ground guides
VIP upgrades and perks upon arrival (subject to availability); this may include room upgrades, complimentary breakfast, spa or resort credits, early check in/late check out, and more
A personal travel advocate that you can trust—we always have your best interests and needs in mind as we craft your itinerary, and we’ll go to bat for you to ensure you get everything you deserve
Concierge-style service—no request is too small for us to handle, as we custom-craft your itinerary to your exact specifications
A lifelong travel partner—we strive to create long-term relationships with our clients, learning their particular travel styles and preferences so every trip we plan together is even better than the last
Active Adventure Travel
All-Inclusive Luxury Resorts
Fully Customized Itineraries
Special Event Travel
explore types of travel
Family & Multigenerational Travel
Private Yacht Charters
Private Jet Charters
Intimate Boutique Resorts
"I have used Mallory and True North Travel a few times now and I HIGHLY recommend. I had to change my flight a few times and Mallory was so good about it. The app that we used on our phones was extremely slick — I was so impressed. Her customer service, attention to detail and professionalism is second to none."
"We have become dependent on Mallory's knowledge and access to travel resources. When we are looking to take a trip, we provide some information and our budget, and Mallory does the rest, offering professional (and 'insider' tips and information), collaborating with us to create a great travel experience. She is responsive in her communications and highly attentive to our needs. We have been consistently satisfied and impressed with our travel experiences when working with True North Travel ."
"Mallory was recommended to us by a family friend and she was exceptional. She is detail oriented, professional, honest and very communicative. We were nervous about booking another trip during the pandemic but she has put our minds at ease by taking care of all the details and providing us with all the necessary information and precautions. We will never book our own travel again!"
"I've been a client of Mallory for four years now. She's assisted me in the planning of numerous trips to a variety of destinations, and most recently, an Alaskan cruise (which she had to book, cancel and rebook for me because of the pandemic). Mallory has been such a pleasure to work with as she's confident, friendly and professional. She goes above and beyond to make sure that every part of our trip is seamless, whether it's transportation, hotel accommodations or the events we attend while on vacation. To say I value her knowledge and expertise is an understatement. I look forward to doing business with her well into the future.”
"Very thankful we had Mallory to help us. She has helped us with two trips now. This last trip was a bit stressful getting all the documents and necessary requirements fulfilled. Mallory made sure we had it all together and had a Plan A, B … and C for our tests and travel in case things changed last minute. Mallory was a referral to us a couple years ago and she is amazing to work with. If you are looking for a very knowledgeable travel agent for domestic or international travel, please contact her."
SCHEDULE MY DISCOVERY CALL
We’ll first connect on a complimentary consultation call. We’ll use this time to learn more about the journey you’ve been dreaming of—so we can design a completely customized experience for you. We’ll also share more details about the process and our applicable planning fees, which varies based on the complexity of your trip.
If you decide to move forward, you’ll take care of the planning fee—and then we’ll get started! We’ll dive into the research and reach out to our global travel partners to craft your custom itinerary. Then we’ll work with you to make any changes you desire, before we book every last travel component on your behalf.
Get ready for a journey of a lifetime—that unfolds seamlessly. Before your departure, we’ll guide you through any VISA requirements, restrictions, or health protocols you need to be aware of, so nothing catches you off guard. You’ll then depart with your full itinerary available via handy mobile app and hard copy. If any hiccups arise while you’re traveling, we’re here for you. Simply reach out so we can smooth things over for you.
Once you return from your transformational journey, we’ll connect with you to ensure every aspect exceeded your expectations. We can’t wait to hear your incredible travel stories—and start dreaming of your next departure!
True North Travel is a luxury travel consultancy, thus as with any other professional service we charge fees for our expertise and time. We charge a non-refundable Professional Planning Fee for the custom itineraries we design; this is due before we begin researching your itinerary, after our initial consultation call.
Our standard Research and Design Fee is $350 - full trip planning and concierge services, up to 14 days and up to 5 people
$550 for a group (6+ travelers).
Annual membership fees range from $3,500-$5,500 depending on number of annual trips and number of travelers.
Additional fees may apply for a la carte services and groups. Group trips are subject to varying fee structures based on the trip.
We will always discuss our fees with you before moving forward with any travel arrangements.
Air Ticketing Fee: A non-refundable ticketing fee of $50 will be charged for each airline ticket booked through our travel agency. This fee covers the administrative costs associated with processing and managing your flight reservation. Maximum service fee cap of $250 per transaction regardless of the number of tickets.
We make every effort to ensure your travel experience is exquisite. We leverage an extensive network of partner, affiliate and personal relationships to achieve this for you and provide invaluable access. Significant time and effort goes into designing and managing custom trip designs as well, however we understand that circumstances change and the current pandemic travel climate can be unpredictable - thus it may become necessary for you to cancel your travel plans. As such, we highly recommend protecting your trip investment with a recommended insurance policy. You may be able to add any travel service fees to your claim for potential reimbursement.
All cancellations must be advised in writing.
Cancellation policies vary and are implemented by the supplier. Please verify with your Travel Advisor if you have any questions on their cancellation policy. While you may feel some circumstances warrant leniency on cancellation penalties by suppliers, it is not for True North Travel Co. to make this decision, therefore we always recommend travel insurance for this reason.
All travel services provided by True North Travel Co. are subject to the following cancellation policy fees unless otherwise noted:
Hotel, Resort & Villa Cancellations
$150 per confirmed room cancelled. For villa rentals fee applies to total number of rooms.
Custom Trip Design, Cruise, Tour and Air/Land Packages
$100 per confirmed traveler when deposit only.
$175 per confirmed traveler when paid in full.
Cancellation fees for our services cover for any potential loss of revenue due and may be waived at the discretion of our team based on circumstances.
All service fees are non refundable and non transferable.
Our cancellation fees are independent of any fees imposed by supplier or operators for cancellation.
All clients must agree to this policy via our Client Services Agreement prior to services being rendered.
For any trips planned after October 1, 2020, cancelling your trip will result in up to 10% of the total trip cost for a cancellation fee for a highly curated trip
or $200 cancellation fee per package booking
VALUE- True North Travel has access to the same, if not better pricing than available online, and we can secure exclusive VIP benefits, amenities, access, and extras. Our clients rely on us to make travel planning more efficient and enjoyable, to save them time and money, and to lend expertise which makes a world of difference. We work on your behalf before, during, and after every trip. If there is a hiccup; we are there to resolve the problem, so our clients can relax and enjoy their time. We work for our clients – not the travel supplier, so our main concern is always the traveler’s needs.
TIME- Our travel partners are true experts in planning and curating the very best travel experiences, and we can create a wonderful itinerary for you in a time-efficient way. We are experts in organizing complex trips involving large groups, multiple destinations while using several suppliers and outfitters. If you enjoy doing the research and planning-great! Our clients decide the level of their involvement for each trip. If you prefer having us handle all the details, we can do that, too.
PEACE OF MIND- We are your trusted partners in planning and booking memorable and tailored travel experiences. We get to know our client’s preferences and the best options for their desired travel experiences. This eliminates risk and results in exceptional experiences each and every time.
For many clients, paying a small fee to know that their entire trip has been customized and vetted – and knowing they’ve got someone who will be on call before, during, and after their trip – is well worth it. Fees aside, a travel advisor is still going to save you money (and will definitely save you time).
At True North Travel, we will manage as much or as little of your trip as you would like. We can handle all aspects including transfers from your home to the airport, luggage services, flights, hotels, all activities, restaurant reservations, rental cars or private drivers, private aviation, yacht charters- you name it, we can deliver it. If you are looking for someone to help with only one or two details of your trip, we are happy to assist with anything you may need.
True North Travel is an active member of Virtuoso’s Sustainability Community, with a focus on creating a positive impact through celebrating cultures, supporting local economies, and protecting the planet. Sustainable tourism considers its current and future economic, social, and environmental impacts by addressing the needs of its ecological surroundings and the local communities. This is achieved by protecting natural environments and wildlife when developing and managing tourism activities, providing only authentic experiences for tourists that don’t appropriate or misrepresent local heritage and culture, or creating direct socioeconomic benefits for local communities through training and employment.
Virtuoso is the leading global network of agencies specializing in luxury and experiential travel, with more than 20,000 advisors. We partner with over 1,800 of the world’s best companies such as hotels, cruise lines, tour operators, and more. As Virtuoso advisors, we use our personal connections and firsthand expertise to craft bespoke trips for clients, including unique experiences, special values, complimentary perks, VIP treatment and rare access.