Frequently Asked Questions

 Do you charge a fee for your services? 

True North Travel is a luxury travel consultancy, thus as with any other professional service we charge fees for our expertise and time. We charge a non-refundable Professional Planning Fee for the custom itineraries we design; this is due before we begin researching your itinerary, after our initial consultation call.

Our standard Research and Design Fee is $350 - full trip planning and concierge services, up to 14 days and up to 5 people
 $550 for a group (6+ travelers).
Annual membership fees range from $3,500-$5,500 depending on number of annual trips and number of travelers.

Additional fees may apply for a la carte services and groups. Group trips are subject to varying fee structures based on the trip.
We will always discuss our fees with you before moving forward with any travel arrangements. 

Air Ticketing Fee: A non-refundable ticketing fee of $50 will be charged for each airline ticket booked through our travel agency. This fee covers the administrative costs associated with processing and managing your flight reservation. Maximum service fee cap of $250 per transaction regardless of the number of tickets.

FAQ

We make every effort to ensure your travel experience is exquisite. We leverage an extensive network of partner, affiliate and personal relationships to achieve this for you and provide invaluable access. Significant time and effort goes into designing and managing custom trip designs as well, however we understand that circumstances change and the current pandemic travel climate can be unpredictable - thus it may become necessary for you to cancel your travel plans. As such, we highly recommend protecting your trip investment with a recommended insurance policy. You may be able to add any travel service fees to your claim for potential reimbursement.

All cancellations must be advised in writing.

Cancellation policies vary and are implemented by the supplier. Please verify with your Travel Advisor if you have any questions on their cancellation policy. While you may feel some circumstances warrant leniency on cancellation penalties by suppliers, it is not for True North Travel Co. to make this decision, therefore we always recommend travel insurance for this reason.

All travel services provided by True North Travel Co. are subject to the following cancellation policy fees unless otherwise noted:

Hotel, Resort & Villa Cancellations
$150 per confirmed room cancelled. For villa rentals fee applies to total number of rooms.

Custom Trip Design, Cruise, Tour and Air/Land Packages
$100 per confirmed traveler when deposit only.
$175 per confirmed traveler when paid in full.

Cancellation fees for our services cover for any potential loss of revenue due and may be waived at the discretion of our team based on circumstances.

All service fees are non refundable and non transferable.

Our cancellation fees are independent of any fees imposed by supplier or operators for cancellation.

All clients must agree to this policy via our Client Services Agreement prior to services being rendered.

For any trips planned after October 1, 2020, cancelling your trip will result in up to 10% of the total trip cost for a cancellation fee for a highly curated trip
or $200 cancellation fee per package booking

 What are your cancellation fees? 

Why use a travel advisor? 

VALUE- True North Travel has access to the same, if not better pricing than available online, and we can secure exclusive VIP benefits, amenities, access, and extras. Our clients rely on us to make travel planning more efficient and enjoyable, to save them time and money, and to lend expertise which makes a world of difference. We work on your behalf before, during, and after every trip. If there is a hiccup; we are there to resolve the problem, so our clients can relax and enjoy their time. We work for our clients – not the travel supplier, so our main concern is always the traveler’s needs. 

TIME- Our travel partners are true experts in planning and curating the very best travel experiences, and we can create a wonderful itinerary for you in a time-efficient way. We are experts in organizing complex trips involving large groups, multiple destinations while using several suppliers and outfitters. If you enjoy doing the research and planning-great! Our clients decide the level of their involvement for each trip. If you prefer having us handle all the details, we can do that, too.

PEACE OF MIND- We are your trusted partners in planning and booking memorable and tailored travel experiences. We get to know our client’s preferences and the best options for their desired travel experiences. This eliminates risk and results in exceptional experiences each and every time.



 

It’s expensive to use a travel advisor? 

 For many clients, paying a small fee to know that their entire trip has been customized and vetted – and knowing they’ve got someone who will be on call before, during, and after their trip – is well worth it. Fees aside, a travel advisor is still going to save you money (and will definitely save you time). 

What services do you provide? 

 At True North Travel, we will manage as much or as little of your trip as you would like. We can handle all aspects including transfers from your home to the airport, luggage services, flights, hotels, all activities, restaurant reservations, rental cars or private drivers, private aviation, yacht charters- you name it, we can deliver it. If you are looking for someone to help with only one or two details of your trip, we are happy to assist with anything you may need. 

What is Sustainable tourism? 

True North Travel is an active member of Virtuoso’s Sustainability Community, with a focus on creating a positive impact through celebrating cultures, supporting local economies, and protecting the planet. Sustainable tourism considers its current and future economic, social, and environmental impacts by addressing the needs of its ecological surroundings and the local communities. This is achieved by protecting natural environments and wildlife when developing and managing tourism activities, providing only authentic experiences for tourists that don’t appropriate or misrepresent local heritage and culture, or creating direct socioeconomic benefits for local communities through training and employment. 

Virtuoso is the leading global network of agencies specializing in luxury and experiential travel, with more than 20,000 advisors. We partner with over 1,800 of the world’s best companies such as hotels, cruise lines, tour operators, and more. As Virtuoso advisors, we use our personal connections and firsthand expertise to craft bespoke trips for clients, including unique experiences, special values, complimentary perks, VIP treatment and rare access.